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Month: November 2020

Customer engagement in 2020 and beyond

November 17, 2020 Muthoni

The fourth industrial revolution brings some interesting changes to our world. New technologies are making it easier to connect to…

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Posted in: customer experience, Digital Business Transformation, innovation Filed under: the age of the customer

Using business model innovation to create a competitive moat

November 14, 2020 Muthoni

A moat is a deep, broad ditch, either dry or filled with water, that is dug and surrounds a castle,…

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Posted in: Digital Business Transformation Filed under: business model innovation

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